Download PDF

Contents

Working as a Personal Banking Officer

Job Description

Bank tellers or customer service representatives [NOC 6551]

As a customer service representative in a financial institution you perform the following duties:

  • Explain and sell the various types of accounts and financial services
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, and other related personal banking transactions
  • Answer enquiries and resolve problems concerning customers’ accounts.

Source: NOC, 6551

Financial sales representatives – Loan Officer/Account Manager  [NOC 6235]

You perform some the following duties:

  • Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
  • Interview applicants to determine the type of loan they need
  • Promote the sale of deposit, investment, credit and loan products and guide clients through the application
  • Examine, evaluate, and process credit and loan applications
  • Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals

Source: NOC, 6235

Industry Overview

Many job openings are expected in the financial institution industry in British Columbia. The majority of jobs in this sector are clustered in the Lower Mainland/Southwest and Vancouver Island and Coast regions of the province.

Some banking institutions have begun creating different sectors within the bank, opening the possibility for you to specialize in a specific area in the future.

Job Outlook in BC

Customer Services Representatives – financial institutions  (NOC 6551)

forecasted employment growth rate, 10 year expected job openings, composition of job openings

Chart from Work BC (NOC 6551)

Financial sales representatives (NOC 6235)

forecasted average annual employment growth; 10 year expected job openings; composition of job openings

Chart from Work BC (NOC 6235)

WorkBC provides job openings in BC regions:

Customer Service Reps – Financial Institutions

Region Employment in 2016 Average Annual Employment
Growth
Expected Number
of Job Openings
Vancouver Island 1,550 2.2% 670
Lower Mainland / Southwest 5,980 1.2% 1,840
Thompson-Okanagan 1,230 -0.1% 260
Kootenay 340 0.8% 110
Cariboo 410 0.3% 100
North Coast & Nechako 300 -0.3% 50
Northeast 190 -0.2% 30

Financial Sales Representatives

Region Employment in 2016 Average Annual Employment
Growth
Expected Number
of Job Openings
Vancouver Island 800 2.0% 340
Lower Mainland / Southwest 4,340 1.2% 1,280
Thompson-Okanagan 630 0.0% 130
Kootenay 130 0.8% 40
Cariboo 260 0.3% 50
North Coast & Nechako 80 N/A N/A
Northeast 40 N/A N/A

You can learn more about working as a Personal Banking Officer in BC from:

  • Career Cruising (Profiles for Bank Teller, Loan Officer, Account Manager)
    Available from the VPL Digital Library | Explore our Digital Library page

Types of Employers

You are employed by banks, trust companies, credit unions, and similar financial institutions.

Salary

In BC the median annual salary for bank tellers or customer service representatives is $36,498.  Your earnings can depend on experience, employer, and location. Increases are based on performance and seniority.
In BC the median annual salary earned by financial services representatives in BC is $45,883. However, if you work on large commercial accounts and have additional responsibilities you can earn more. Commercial loan officers, whose clients are businesses, generally have higher earnings than loan officers who deal with consumer loans, such as residential mortgages.

In addition to a salary, you usually receive benefits such as health and dental insurance, paid vacations, paid sick days, and contributions to pension plans.

Sources: WorkBC and Career Cruising

In BC regions, you can expect to make:

Bank Teller / Customer Service Representative

regional hourly salaries for bank tellers or customer service representatives

Source: Job Bank Wage Report [Search 6551]

Loan Officer / Account Manager – Financial Services Representative

regional hourly salaries for loan officer, account manager, financial services representative

Source: Job Bank Wage Report [Search 6235]

Working Hours

To serve customers better, many banks are remaining open in the evenings and on weekends, in addition to regular Monday to Friday business hours. Many bank tellers work part-time or “peak time”, which means you work during the busiest hours, such as lunch time and weekend mornings.

Many account managers or loan officers work anywhere from 8 to 12 hours each day. You may be required to work weekend hours.

Skills, Education and Experience

Skills

  • excellent customer service skills
  • strong oral and written communication skills
  • work well with others
  • detail-oriented and problem solving
  • enjoy working with numbers
  • able to multi-task
  • able to keep customers’ financial information confidential

Education and Experience

Bank teller/customer service representative

  • Combination of high school diploma and on-the-job training
  • Experience working in a fast-paced customer service oriented environment
  • Basic computer skills, including accurate data entry and experience handling cash
  • A degree in finance (or something similar) and/or the completion of the Investment Funds in Canada course, is an asset

Financial Services Representative

  • High school diploma and extensive banking experience is usually required
  • A bachelor’s degree or college diploma in a related field is preferred
  • Completion of a loan or credit training program is usually required
  • You are required to be licensed by the appropriate governing organization if you sell regulated financial products and investments

Note:  To work in this industry you must be bondable, have basic security clearance, a confidential security clearance, as well as a criminal record check.

Source: WorkBC

Qualifications

This occupation is not regulated in British Columbia.

Finding Jobs

You’ll find job advertisements in local newspapers, trade journals, and electronic sources.

Local Newspapers

You can look at the Vancouver Sun and The Province at Vancouver Public Library for free. Check the job postings daily, the careers section in the Vancouver Sun on Wednesdays and Saturdays and in The Province on Sundays.

Job White Pages

  • Available online or in print at the Central Library
    NOTE: Access at VPL locations only

Online Job Postings

  • Indeed.com
    Find jobs posted on a multitude of company career sites and job boards

Canada’s largest banks have extensive job sites:

Identifying the Right Position

When you browse job advertisements, you’ll find a range of different job titles that are relevant.

For bank tellers, look for these related job titles (from NOC 6551):

  • Customer Service Representative
  • Credit Union Teller
  • Financial Customer Service Representative
  • Foreign Exchange Teller – Financial Services

For financial sales reps, look for these related job titles (from NOC 6235):

  • Credit Officer
  • Mortgage Officer
  • Account Manager
  • Loan Officer
  • Sales Associate – personal banking

Creating a List of Potential Employers

You can use directories to produce lists of employers in the banking industry in Vancouver or the Lower Mainland. Contact them directly to find out if they’re hiring.

  • Financial Services Canada
    Available at the Central Library, 332.1025 F49
    Contact information for Canadian banks, credit unions and other financial services
  • Reference Canada
    Click on “Start Search” beside Canadian Businesses, then select the “Advanced Search” button.
    Select both “Keyword/SIC/NAICS” under Business Type and “City” under Geography.
    In the top search box enter “banks” and click LOOKUP.
    Select the appropriate headings.
    Lower down, select the Province, choose the cities, and click the “View Results” button.
    NOTE: You can access this database from a Library computer. If you are using a computer from outside the Library, you will need a Vancouver Public Library card to login to this database. After clicking on the database name, you will be asked to enter your library card number and PIN (usually last four digits of your telephone number).

Applying for a Job

In Canada, employers usually expect to receive a resume (curriculum vitae) and a cover letter that identifies the position you are applying for and summarizes your relevant experience.
Use the library catalogue to find books on writing resumes and cover letters specific to your industry.

To learn about applying for jobs in Canada, use the following links for further assistance:

Getting Help from Industry Sources

Industry Associations

There are associations for banking professionals in BC and Canada. These associations provide assistance to organizations and individuals working in this sector.

Industry Journals

Search the Vancouver Public Library catalogue for journals related to your profession, for example:

  • The Banker
    Also available at Central Library 332.105 B2181
  • Money Sense
    Also available at Central Library 332.024 M742